Booking & Cancellation Policy

A non-refundable deposit is required at the time of booking to secure the appointment.

Please allow at least 24 hours notice if you wish to cancel or reschedule an appointment. Should you fail to give 24 hours notice you will lose your deposit or 50% of the value of your gift voucher.

No card details are kept after the initial booking so we cannot charge for a full appointment if it is missed. Clients that have missed two or more appointments will be asked to pay in full at the time of booking.

Please note that deposits are always non-refundable.

Please also note that we do not offer refunds on any purchases.

New Clients

New clients will need to arrive at least five minutes earlier than the appointment time to fill in our client details form. Allowing time before the appointment ensures that you will receive the full appointment time for your treatment.

Gift Vouchers

Gift vouchers are available by phone, at the reception or on the website. All gift vouchers are valid for six months from the purchase date. Gift vouchers are subject to our normal booking and cancellation policy. Therefore, failure to give at least 24 hours notice when cancelling an appointment will result in the loss of 50% of the value of your gift voucher.

Please note that our treatments are performed by one therapist. Therefore, they are carried out one at a time in one room. There are no spa facilities.